Privacy

01Data controller

The data controller is [denominação social a confirmar], tax ID [NIF a confirmar], registered at [morada da sede a confirmar], operating the BIGsales brand, the sales module of the BIGhub ecosystem.

For any privacy question, write to geral@bigsales.tech or call +351 930 607 710.

02Data we collect

We only collect the data needed to answer your requests:

• Contact and "Get started" forms: name, email, mobile phone (optional), company or brand name, country, solution of interest and the message you write.
• Technical data: IP address and request data, used for security and to limit abusive requests. The IP is only kept in hashed form and for a very short time for that limit.

We do not collect special categories of data and we do not use analytics or advertising cookies.

03What we use the data for

• To answer your information requests and contact you about BIGsales solutions.
• To prepare and carry out the service, including quotes, website set-up, payments and invoicing.
• To keep the website secure and prevent abuse and spam.
• To comply with legal obligations (for example, tax and accounting).

04Legal basis

We process data on the basis of: (a) pre-contractual steps and performance of a contract (Art. 6(1)(b) GDPR); (b) legitimate interest in website security and in answering requests (point f); (c) legal obligation (point c); and (d) your consent, which you give when submitting the forms and may withdraw at any time (point a).

05Who we share data with

We do not sell personal data. We may share it with:

• BIGhub and its teams, to provide the service (website, logo, payments, invoicing, support);
• providers that process data on our behalf (processors), such as the email delivery service (Resend) and website hosting, under contracts requiring equivalent protection;
• authorities, when required by law.

This website loads fonts from Google servers (Google Fonts), which means your IP address is sent to Google.

06International transfers

Some providers may process data outside the European Economic Area. In those cases we require adequate safeguards, such as the standard contractual clauses approved by the European Commission.

07Retention periods

• Contact requests with no purchase: up to 24 months after the last contact.
• Customers: for the duration of the contract and, afterwards, for the legal retention periods (for example, tax and accounting).
• Technical request-limiting data: a few minutes.

08Your rights

You may at any time request access, rectification, erasure, restriction and portability of your data, object to processing and withdraw consent, by writing to geral@bigsales.tech. We reply within the legal deadline.

You also have the right to lodge a complaint with a supervisory authority: in Portugal, the Comissão Nacional de Proteção de Dados (CNPD, cnpd.pt); in Spain, the AEPD; in France, the CNIL; in Germany, the authority of your federal state.

09Security and minors

We apply appropriate technical and organisational measures: encrypted connections (HTTPS), server-side validation of requests, request limiting and restricted access to data. Our services are aimed at businesses and professionals, not at people under 16.

10Changes to this policy

We may update this policy to reflect legal or service changes. The date of the last update is at the top of the page. If you have questions, contact us at geral@bigsales.tech.